Quality Policy
Founded in July 1988 Flagstaff Services is a long established independent recruitment agency. In May 2004 Flagstaff Services became a limited company registered in England – company number 5060068.
Flagstaff Services successfully provide recruitment solutions to companies and organisations throughout the North East of England. The team at Flagstaff Services work in close partnership with their clients and provide a confidential and comprehensive recruitment service.
Flagstaff has grown year after year and is now a major employer within the North East area, employing hundreds of personnel every week.
The ethos of Flagstaff is to give our clients the best possible service whilst at the same time respecting our temporary employees and paying them a fair rate for the job. Every person who works for Flagstaff is an ambassador of the company and is carefully selected with this in mind.
Flagstaff prides itself on being an employer focused on the needs of their clients and temporary staff.
The consultants at Flagstaff Services supply their clients with experienced, carefully selected and screened permanent, temporary and casual contract personnel. We specialise in commercial, industrial and technical recruitment and also have an expanding catering division. We service both public and private sector contracts.
The team at Flagstaff Services have an ongoing objective to provide a complete quality service which not only meets but exceeds the expectations and requirements of all our clients. We operate constant in-house monitoring of quality to continually improve our service and comply with the standards of ISO 9001:2008.
Flagstaff Services is an approved corporate member of the Recruitment and Employment Confederation (REC – membership number 00056543). The REC is our Trade Association and legal body. Our allegiance to the REC demonstrates to both our clients and candidates that we adhere to positive ethical standards. Our consultants are encouraged to offer the highest standards of recruitment following the REC Code of Practice whilst also following the guidelines and legislation set out by the DTI and the Employment Agencies Act 1973.
We have policies and systems in place approved by DTI to meet the requirements of the Employment Agencies Act 1973.
Flagstaff Services is committed to continuously improving our service and review this against the standard ISO 9001:2008.
Our quality system is the foundation on which our quality of service is maintained and improved. We are an equal opportunities employer and support diversity. We have been awarded the Disability Symbol and have committed to a Diversity Pledge supported by the REC and Jobcentre Plus. Flagstaff Services takes particular account of current legislation & general codes of practice covering agencies. It is the policy of Flagstaff Services not to treat one person or group of people less favourably than others. Our Equal Opportunities Policy and Disability Discrimination Policy states that we will not discriminate against the employment of disabled persons laid down by the Disability Discrimination Act 1995. We practice and support Equal Pay in accordance with the Equal Pay Act 1970. We avoid discrimination on the grounds of age, race, religion, sex or sexual orientation laid down in the Age Discrimination Act 2006, Race Relations Act 1976, Religion 2003, Sex Discrimination Act 1975 and Sexual Orientation Act 2003.
All of our records are held in the strictest of confidence in accordance with the Data Protection Act 1998.
We believe that the promotion of equality means treating all people equally whist respecting diversity.
The management and staff at Flagstaff Services are dedicated towards client satisfaction and achieving positive results.
Our commitment to a quality service rests on the principal that:-
“An agency is only as good as the staff it employs”
